Want to find out more about us and our products?

Then you've come to the right place!

Here you will find answers to the most frequently asked questions about our products, our service and everything that makes PURIZE® special.
Whether you want to find out more about our activated carbon filters, get to know the different filter and paper variants or find out about shipping, payment and our corporate philosophy - we have put together the most important information for you in a clear and concise manner.

If you can't find what you're looking for here, our customer service is always available to help.

The company

WHO IS PURIZE?

PURIZE® is a young, dynamic company that specializes in the production of high-quality activated charcoal filters.

Our mission: to take smoking enjoyment to a new level with innovative, environmentally friendly products. We are a hard-working, versatile team and have been producing in Germany since the company was founded (2016) - more precisely in the beautiful Lausitz region in the south of Brandenburg.

HOW DID THE NAME PURIZE COME ABOUT?

The brand name is derived from the English words "Purity" and "Nize", which in combination results in the word creation "PURIZE". The logo was in turn derived from the new name. Both the word mark and the figurative mark are internationally protected in all relevant Nice classes.

WHAT ARE THE VALUES OF PURIZE?
  • Love and passion: The driving force behind every one of our products.
  • Engineering: Highest quality through German craftsmanship.
  • Innovation: Practical and forward-looking solutions.
  • Community: Stoners help stoners - we know what you need.
  • Sustainability: Materials that are recyclable and biodegradable.
WHY SHOULD I CHOOSE THE PURIZE BRAND?

Our filters offer a milder smoking experience and reduce harmful substances thanks to coconut shell-based activated charcoal - your lungs will certainly thank you! As we are active in the scene ourselves, we have a good nose for what innovations are needed. This enables us to produce new, unique products that meet our high quality standards and improve your sessions.

We also place a strong focus on our community, because where would we be without you? We organize and participate in many events and are happy to give something back for the support and trust you place in us.

2024 as an up-and-coming brand, we took 2nd place in the Drinks & Smoking category at the AMBITION AWARDs. We thank you very much for the acceptance in the German market. This shows us that our work is well received by you!

WHAT MAKES PURIZE UNIQUE?
  • Innovative technology: Continuous development and improvement of our products and processes.
  • High quality standards: We take great care to ensure that our filters meet the highest quality criteria.
  • Filter variants: We offer activated carbon filters in every size and color - so there is something for everyone.
  • Quality: Production to the highest German standards.
  • Community: Working together with the scene to find better solutions.

We use environmentally friendly materials such as coconut shells and unbleached paper and focus on resource-saving production.

WHAT IS THE BIG GOAL OF PURIZE?

Our goal at PURIZE® - as a lifestyle brand - is to become the global market leader in the field of activated charcoal filters. We want to offer an incomparable smoking experience through innovative products and first-class service, while always responding to the wishes and needs of our community.

WHY IS PURIZE SO ACTIVE IN THE INTERNATIONAL MUSIC INDUSTRY?

PURIZE® is for everyone, whether hip hop, techno or reggae. We work with various international artists , including Makko, GREEEN, Minupren, Haze, Marvin Game, Vincent Pfäfflin, MIST, King Khalil, The Plug, HOTBOX, Blazy Susan, PROPAGANDA, X WAVE and #GM2L.

We greatly appreciate these collaborations and are proud that not only business relationships but also friendships have been formed. Where music and creativity are celebrated, we bring our products and ideas to support the connection between lifestyle and culture.

HOW SATISFIED ARE CUSTOMERS WITH PURIZE?

Our customers are very satisfied with the excellent quality of our products, the fast shipping and our helpful support. See for yourself - click here for our Google reviews!

Activated carbon filter

WHAT ARE THE BENEFITS OF COCONUT SHELL-BASED ACTIVATED CARBON
  • Environmentally friendly and sustainable: coconut shells are a renewable raw material and a real all-rounder.
  • Excellent filter performance: pollutants and fine dust particles are reduced.
  • Mild smoking experience: For a pleasant aroma.
WHICH FILTER VARIANTS DOES PURIZE OFFER?

PURIZE® offers a wide range of activated charcoal filters that cover different needs:

  • SUPER SLIM SIZE
    With a diameter of just 5 mm, they are ideal for smokers who prefer an extremely slim format. Despite their small size, they offer effective filtration.
  • XTRA SLIM SIZE
    Our most popular filter with a diameter of 6 mm, offering a good balance between compactness and filtration performance. Also available as a long version for additional filtration performance.
  • XTRA SLIM SIZE LONG
    Probably the world's longest activated charcoal filter for roll-ups. The extended smoke path additionally cools the smoke, resulting in a milder smoking experience.
  • CONICAL XTRA SLIM SIZE
    Its conical shape makes it easier to roll and ensures a tight fit without falling out. Perfect for an even result.
  • SLIME SIZE
    With a diameter of 7 mm, these filters are slightly larger and offer balanced filtration with a pleasant draw resistance. They offer the perfect intermediate solution between the XTRA Slim Size with 6 mm and the Regular Size with 9 mm.
  • SLIME SIZE AIR
    With a diameter of 7 mm, these filters are slightly larger and offer balanced filtration with a pleasant draw resistance. They offer the perfect intermediate solution between the XTRA Slim Size with 6 mm and the Regular Size with 9 mm.
  • REGULAR SIZE SHORT
    Smaller, compact and on point! Developed from feedback from the community, this filter offers maximum smoking pleasure in a handy format.
  • REGULAR SIZE
    With a diameter of 9 mm, they are the classic format for more traditional smokers. They offer maximum convenience and excellent filter performance.
  • BIG SIZE
    These filters are designed for larger formats and maximum filtration. They contain more activated carbon for a particularly mild smoking experience.
  • CEMCELL
    Our latest innovation for a personalized smoking experience. Made from biodegradable cellulose and equipped with a ceramic cap for optimum heat resistance and comfortable handling. We offer this variant in the classic 6 mm and 9 mm diameters.
UNIQUE SELLING POINTS AND POSSIBLE USES OF THE FILTERS

The following overview provides you with an overview of the different filter variants and their possible uses.

HOW DO THE ACTIVATED CARBON FILTERS FROM PURIZE WORK?

The porous structure of the activated charcoal filters pollutants and impurities from the smoke while retaining the taste, effect and aroma. The result: a cooler and milder smoking experience.

ARE THE ACTIVATED CARBON FILTERS FROM PURIZE REUSABLE ?

We recommend using our filters once for the best taste and smoking experience. Would you like a reusable alternative? Then take a look at our spiral tips !

TIPS FOR COLD WEATHER

Keep a distance:

Leave a small gap between the filter and the mixture for better air circulation.

Twist loosely:

Avoid too tight tobacco or tight twists.

Keep the filter warm:

Keep the filter warm with a lighter in cold weather

Embers down:

This keeps moisture out and the filter is less likely to clog.

Blow through:

Blow from both sides before screwing in to activate the charcoal.

Keep warm:

Keep the filter warm before and during smoking.

Products

WHY SHOULD I USE PURIZE PAPERS?

Our papers are made of ultra-thin, unbleached or dyed paper for a special smoking experience. They are available in different variants that are specially tailored to your needs.

Our papers are also manufactured in Europe and therefore meet all European standards.

WHICH PURIZE PAPERS VARIANTS ARE AVAILABLE?

WHAT DOES THE PURIZE EQUIPMENT INCLUDE

Our range extends from high-quality grinders and odor-proof bags to cones, bongs and lifestyle products such as hoodies and T-shirts.

Take a look at our store !

IS THE EQUIPMENT ALSO SUITABLE FOR BEGINNERS?

Yes, all products are designed to be user-friendly and are suitable for both beginners and professionals.
If you do have any questions, our support team will be happy to help you.

WHAT FUNCTIONS DO THE ODOR-PROOF BAGS FROM PURIZE OFFER?

The odor-proof bags from PURIZE® are specially designed to safely contain odors and protect the contents.

Ideal for on the go, they also offer a stylish and unobtrusive design. Choose your favorite bag now!

HOW DO I CARE FOR & CLEAN THE PURIZE SPIRAL TIPS PROPERLY?

The spiral tips can be easily cleaned with warm water and a soft brush.
For stubborn stains, soaking in alcohol for approx. 1 hour is suitable.

WHAT ARE THE ADVANTAGES OF PURIZE SPIRALTIPS?

Equipped with six curved holes and a continuous hole in the middle, the spiral tip offers a cooler and particularly smooth smoke. Its innovative design ensures optimum air circulation and gives the smoke a pleasant cooling effect through the glass. The spiral tip is made of durable borosilicate glass and is therefore extra resistant.

Please note that the PURIZE®spiral tip is designed as a stand-alone filter. It cannot be used in combination with our filters. The tips are carefully produced by hand. Due to this handcrafted manufacturing process, small differences in the size of the holes in the filter may occur. However, these minimal variations do not affect the quality and functionality of the product. Each tip is unique and has been manufactured with great care and precision.

PAYMENT & SHIPPING

TO WHICH COUNTRIES DOES PURIZE DELIVER?

We deliver within Germany and to many European countries. Details on shipping destinations can be found on our website.

MY COUNTRY IS NOT LISTED; CAN I STILL ORDER ?

Please send an e-mail to support@purize-filters.com. If possible, we will provide you with a prepayment offer.

HOW HIGH ARE THE SHIPPING COSTS?

Deliveries within Germany:

  • 2.99 € (incl. VAT) per order up to an order value of 49.99 €.
  • Free shipping from an order value of 50.00 €.

Deliveries abroad (except Switzerland):

  • 9.99 € (incl. VAT) per order up to an order value of 49.99 €.
  • 4.99 € (incl. VAT) per order with an order value of 50.00 € to 99.99 €.
  • Free shipping from an order value of 100.00 €.

Deliveries to Switzerland:

  • 19.90 € (incl. VAT) per order up to an order value of 99.99 €.
  • 9.99 € (incl. VAT) per order with an order value of 100.00 € to 179.99 €.
  • Free shipping from an order value of 180.00 €.

Deliveries UK:

  • 19.90 € (incl. VAT) per order up to an order value of 99.99 €.
  • 9.99 € (incl. VAT) per order with an order value of 100.00 € to 150.00 €.
  • Maximum order value: 150.00 €.
HOW LONG ARE THE DELIVERY TIMES?

The delivery time is usually 2-5 days within Germany. It may take longer for other countries. You will receive details in the shipping confirmation.

Please note that there is no delivery on Sundays and public holidays.

WHICH PAYMENT METHODS ARE ACCEPTED?

We offer the following payment options:

  • Klarna Pay Now
  • Klarna invoice
  • credit card
  • SEPA direct debit
DO YOU SHIP INTERNATIONALLY?

Yes, international orders are possible. However, please note that customs duties may apply.

HOW WILL MY PARCEL BE SENT?

Our parcels travel incognito ;)
We always send them in a brown, neutral box. Even the sender does not indicate that the parcel is from us.

WHICH SERVICE PROVIDER IS USED TO SEND THE PARCELS?

We ship with DHL.

IS DELIVERY TO A PACKING STATION POSSIBLE?

This is of course possible. The packing station number and a personal postal number are required for this.

HOW CAN I TRACK MY ORDER?

After your order has been dispatched, you will receive an e-mail with a tracking number.

WHAT GOODIES & EXTRAS DOES PURIZE OFFER?

Everyone likes presents! That's why we like to include a goodie or two with orders on our websitepurize.com .

But as is the case with gifts, we can never promise you what and how much you'll get - otherwise all the fun would be gone!

If you always want to be up to date with the latest promotions and discounts, then follow us atInstagramand sign up for ournewsletter.

SERVICE

HOW DO I CORRECTLY UNSUBSCRIBE FROM THE NEWSLETTER?

If you no longer wish to receive our newsletter, please unsubscribe via the "Unsubscribe" link in the last newsletter! Please do not use the "Unsubscribe newsletter" or "Unsubscribe" function of your email program or provider.
Using this function may cause problems with the further delivery of notifications regarding your order.
If you have any questions, please contact our customer service .

WHAT IS YOUR RETURN POLICY?

Unused items can be returned within 14 days. Please contact ourcustomer service for further steps.

DO YOU OFFER DISCOUNTS OR LOYALTY PROGRAMS ?

Yes, we value our customers and regularly offer discounts and promotions. Subscribe to ournewsletter or follow us on social media to make sure you don't miss any offers.

I HAVE A STORE. CAN I BUY PRODUCTS FROM YOU AT A LOWER PRICE?

In this case, please contact our sales department: sales@purize-filters.com.